FAQ

 

Airline Information

 

How do I find out my Airline Locator?

Your airline locator will be shown on your holiday documentation that is sent approximately 3 weeks before departure. If you require your airline locator prior to this time you can obtain this information from your Travel Consultant.

 

What is the flying time to my destination?

Please find a link to our weather, passport, vaccination, visa and flying times below
Destination Info
The times given are approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en route or when changing aircraft).

 

What is my baggage allowance?

Airlines use two free checked baggage allowance systems; a weight allowance based on airline and class of travel and a piece system of 23kg per bag. Where airline tickets and holiday documentation have been provided by Orchid Travel they will show which baggage allowance system applies and details of the permitted weight allowance.
If your outward flight is on the piece system and you have onward connections with other carriers to various destinations, your baggage allowance may then be restricted by the weight system.

 

Will my baggage allowance be the same on internal flights within my destination?

If your internal flights involve travel by light aircraft or seaplane generally your luggage allowance will be less than on your international flights. Please check with your Travel Consultant at the time of booking to see if any restrictions may apply to your flights.

 

Will there be any restrictions on my hand baggage?

We advise you to check the airline’s website before you travel for the latest hand baggage restrictions and liquid exemptions. Some airlines may differ as to the weight and number of hand baggage pieces allowed but each bag must be no larger than 56cm tall, 45cm wide and 25cm deep.
All liquids must be in individual containers no greater than 100ml capacity and carried in a transparent re-sealable bag such as a ‘ziplock’ bag and no larger than 20cm x 20cm in size. Liquids in containers of more than 100ml should be packed in your checked baggage as they will not be permitted in your hand baggage.

 

How do I reserve a specific seat on my flight?

The majority of airlines have a limited number of seats available for advance seating. How to reserve your flight seats varies from airline to airline and some airlines do make a charge to reserve specific seat numbers in advance of your departure date. Please check with your Travel Consultant.

 

How can I book a seat with extra legroom?

Exit seats can only be allocated on the day of departure by check in staff to passengers over the age of 16 who are physically fit and most airlines reserve bulkhead seats for clients requiring a sky cot for infants. We therefore recommend that our clients arrive for check in 3 hours prior to departure.

 

Can I make a meal request on my flight?

We are more than happy to pass on special dietary requirements to Airlines on your behalf. Please note that we require notice at least 48 hours before your departure date to arrange a special meal with an Airline. To request a special meal please mention your requirements to your Travel Consultant at the time of booking.

 

What is the difference between a Direct and a non-stop flight?

The flight routings used in connection with our holidays may be used on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft en route.
A flight that is described as direct is one where there is no need to change aircraft during the journey however stops may be made en route for re-fuelling or to let passengers on and/or off. Details of any stops will be given on your itinerary. However, should you require this information at an earlier stage, please check with your Travel Consultant.
A flight that is described as non-stop will not make any stops en route to your chosen destination.

 

I am travelling on my honeymoon, what name should I travel in?

We recommend that you travel in the name that is on your passport at the time of travel which in most cases may be your maiden name.

 

I am getting married overseas and taking my wedding dress with me. Can I take this on the flight with me?

Some airlines will occasionally allow wedding dresses to be carried as hand luggage and hung in the aircraft cabin. This mainly depends on the number of passengers on the flight which will not be known until you arrive at the airport, therefore this is not something we suggest that our wedding couples rely on.
We recommend wedding outfits are packed in a hard suitcase or boxed, and placed in the hold of the aircraft. Generally there is no extra baggage allowance for wedding outfits. Make sure that everything is clearly labeled and you tell the check-in staff that you are carrying wedding outfits.

 

How do I arrange a cot on my flight for my baby?

Please contact your Travel Consultant who will assist you in booking a sky cot and bulkhead seats on your flight. Please note that due to limited bulkhead seats being available on each flight these will be subject to availability.

 

How can I arrange assistance at the airport or on my flight?

If you require assistance at the airport or on your flight please contact your Travel Consultant. They will obtain the relevant information needed to make arrangements with your airline.

 

Hotel Information

 

How can I book a room for an early arrival or late departure?

Generally hotel rooms will be available for check in between noon and 3 pm, and are to be vacated between 10 am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10 am for an afternoon or evening departure, it is possible to reserve the room at the time booking at a cost no greater than the extra night price quoted.

 

Can I make a meal request at my hotel?

We are more than happy to pass on special dietary requirements to Hotels on your behalf. To request a special meal please mention your requirements to your Travel Consultant at the time of booking.

 

Can I request a particular room number or location of room at my hotel?

We are more than happy to pass a request to your hotel for a particular room number or location at the property if this room number or location is within the category of room that you have booked with Orchid Travel. All special requests are subject to availability and Orchid Travel cannot guarantee that your request will be accommodated.
If we are informed that your requested room location or number does not fall into the room category you have booked we will contact you to make you aware and offer you the option, subject to availability and relevant costs, of changing the category of room that you have booked.

 

What meal plan is my hotel booked on?

The meal plan that your hotel is booked on will be shown on your invoice. Please see below for details of the meal plan codes and what meals are included in your holiday cost
RO – No meals will be included
RB – Breakfast
HB – Breakfast and Dinner
FB – Breakfast, Lunch and Dinner
ALL – All Inclusive
MMP – Mixed Meal Plan – full details of the meals included are detailed in your itinerary

 

How can I check the facilities that my hotel offers?

Full details of the facilities on offer at your hotel can be found on our website. To view details on our website from the home page select your destination under Resorts + Retreats and then select your hotel on this page. On selecting a hotel you will be given full information and images for your hotel.

 

Special Requests

 

Can I make a meal request on my flight or at my hotel?

We are more than happy to pass on special dietary requirements to Airlines and Hotels on your behalf. Please note that we require notice at least 48 hours before your departure date to arrange a special meal with an Airline. To request a special meal please mention your requirements to your Travel Consultant at the time of booking. All special requests are subject to availability and Orchid Travel cannot guarantee that your request will be accommodated.

 

Can I request a particular room number or location of room at my hotel?

We are more than happy to pass a request to your hotel for a particular room number or location at the property if this room number or location is within the category of room that you have booked with Orchid Travel. All special requests are subject to availability and Orchid Travel cannot guarantee that your request will be accommodated.
If we are informed that your requested room location or number does not fall into the room category you have booked we will contact you to make you aware and offer you the option, subject to availability and relevant costs, of changing the category of room that you have booked.

 

How can I book a room for an early arrival or late departure?

Generally hotel rooms will be available for check in between noon and 3 pm, and are to be vacated between 10 am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10 am for an afternoon or evening departure, it is possible to reserve the room at the time booking at a cost no greater than the extra night price quoted.

 

Gift Cards

 

How can I purchase Orchid Travel Gift Cards?

Gift Cards can be purchased for any reason and for any amount – birthdays, honeymoon, anniversaries, retirement, wedding presents the choice is yours.

 

Weather, Visa’s & Vaccinations

 

What will the temperature, sunshine hours and rainfall be for my holiday destination?

Please find a link to our weather, passport, vaccination, visa and flying times chart below. Information is supplied by the Meteorological Office, local tourist offices and other sources and is given as a guide only.
Destination Info

 

Do I need a visa for the destination that I am travelling to?

Please find a link to our weather, passport, vaccination, visa and flying times chart below for visa requirements.
Destination Info

 

What vaccinations will I need for my holiday destination?

You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to your departure) to be fully effective by the date of travel. It is your responsibility to ensure you are aware of all recommended and required vaccination and health precautions in good time before departure.
Please find a link to our weather, passport, vaccination, visa and flying times chart below which will give an indication of the recommended requirements.
Destination Info